Patient Access Coordinator - Front Desk

Family Health Center of Worcester, Inc.; Vincennes (IN); On-site; USD 19,000 - 29,000; Full time

Job summary

Family Health Center of Worcester, Inc. seeks a Registration Coordinator I to be the first point of contact for patients, clients, and visitors. You will manage information collection, verify records, schedule appointments in the EHR, answer calls, and ensure privacy under HIPAA guidelines.

Hours include M–W 8:30-5, T–Th 8:30-6, F 8:30-3, and the role requires multitasking, compassion, and strong communication within a patient-centered environment at the Washington Avenue Family Health Center.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience preferred.
• Healthcare or medical setting experience preferred.
• Familiarity with Electronic Health Record (EHR) systems preferred.
• Bilingual English and Spanish preferred but not required.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Verify and update patient information upon arrival.
• Schedule, reschedule, and cancel appointments using the EHR.
• Answer calls and route to the appropriate staff.
• Take accurate messages and relay to staff.
• Ensure forms are completed and scanned into the EHR.
• Collect payments and provide receipts as needed.
• Monitor the waiting area flow and maintain a welcoming environment.
• Serve as liaison between patients and medical staff.
• Handle faxing, scanning, and sorting mail as needed.
• Adhere to HIPAA regulations and practice policies.
• Follow established protocols and policies; perform other duties as assigned.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Typing and data entry

Confidentiality

Bilingual English/Spanish preferred

Education

High School diploma or GED

Job description

Family Health Center of Worcester, Inc. seeks a Registration Coordinator I to be the first point of contact for patients, clients, and visitors. You will manage information collection, verify records, schedule appointments in the EHR, answer calls, and ensure privacy under HIPAA guidelines.

Hours include M–W 8:30-5, T–Th 8:30-6, F 8:30-3, and the role requires multitasking, compassion, and strong communication within a patient-centered environment at the Washington Avenue Family Health Center.