Patient Registration & Front Desk Coordinator

Family Health Center – Southwest Indiana; Washington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Health Center – Southwest Indiana is seeking a Registration Coordinator I to greet patients and visitors, verify information, schedule appointments, and process payments. The role emphasizes confidentiality and HIPAA compliance in a busy clinic environment.

The ideal candidate has strong customer service and multitasking skills, experience with an electronic health record system, and the ability to communicate effectively in English and Spanish.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Experience in healthcare settings preferred.
• Familiarity with Electronic Health Record systems preferred.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Verify and update patient information upon arrival.
• Schedule, reschedule, and cancel appointments using the EHR system.
• Answer incoming calls and route to the appropriate staff.
• Take accurate messages and relay to the correct staff.
• Ensure all required forms are completed and scanned into the EHR.
• Collect payments and provide receipts as needed.
• Monitor the flow of patients in the waiting area.
• Act as a liaison between patients and medical staff.
• Handle faxing, scanning, and sorting mail as needed.
• Adhere to HIPAA regulations and practice policies on patient privacy.
• Follow all established protocols and policies.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Typing/data entry

Education

High School diploma or GED

Tools

EHR system

Job description

Family Health Center – Southwest Indiana is seeking a Registration Coordinator I to greet patients and visitors, verify information, schedule appointments, and process payments. The role emphasizes confidentiality and HIPAA compliance in a busy clinic environment.

The ideal candidate has strong customer service and multitasking skills, experience with an electronic health record system, and the ability to communicate effectively in English and Spanish.