Patient Services Registrar — Front Desk & Scheduling

Family Health Center; Vincennes (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Family Health Center is seeking a Registration Coordinator I to be the first point of contact for patients, clients, and visitors. You will greet, verify information, schedule appointments in the EHR, collect payments, and maintain confidentiality under HIPAA.

The role requires multitasking and delivering exceptional patient support. Based at the Washington Avenue Family Health Center in Vincennes, IN, typical hours are Monday through Thursday 7:30 AM–6:00 PM with Fridays off.

Qualifications

• High School diploma or GED required or preferred.
• 2+ years of customer service experience preferred.
• Healthcare/medical setting experience preferred.
• Familiarity with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Greets patients and visitors professionally and courteously.
• Verify and update patient/client information upon arrival.
• Schedule, reschedule, and cancel appointments using our electronic health record (EHR) system.
• Answers incoming calls and route appropriately.
• Take accurate messages and relay to the correct staff.
• Ensure all required forms are completed and scanned into the EHR.
• Collect payments and provide receipts as needed.
• Monitor the flow of patients in the waiting area.
• Ensure a clean, safe, and welcoming environment.
• Act as a liaison between patients and medical staff.
• Handle faxing, scanning, and sorting mail as needed.
• Adhere to HIPAA regulations and practice policies on patient privacy and information security.
• Follow all established protocols and policies.
• Other duties as assigned.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Typing

Data entry

Confidentiality

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Family Health Center is seeking a Registration Coordinator I to be the first point of contact for patients, clients, and visitors. You will greet, verify information, schedule appointments in the EHR, collect payments, and maintain confidentiality under HIPAA.

The role requires multitasking and delivering exceptional patient support. Based at the Washington Avenue Family Health Center in Vincennes, IN, typical hours are Monday through Thursday 7:30 AM–6:00 PM with Fridays off.