Patient Access Coordinator I

Family Health Center; Petersburg (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Pike County Family Health Center is seeking a Registration Coordinator I to greet patients, verify information, schedule appointments, and maintain records with HIPAA compliance. This role requires strong multitasking and excellent customer service in a fast-paced clinic environment.

Responsibilities include handling calls, collecting payments, guiding patients to appropriate staff, and ensuring a welcoming, organized front desk experience for patients and visitors.

Qualifications

• Organizational and multitasking skills are essential.
• Effective verbal and written communication required.
• Proficiency in typing and data entry with strict confidentiality.
• Bilingual in English and Spanish is preferred but not required.

Responsibilities

• Greets patients and visitors professionally and courteously.
• Verify and update patient information upon arrival.
• Schedule, reschedule, and cancel appointments using the EHR system.
• Answer incoming calls and route appropriately.
• Take accurate messages and relay to the correct staff.
• Ensure all forms are completed and scanned into the EHR.
• Collect payments and provide receipts as needed.
• Monitor the flow of patients in the waiting area.
• Maintain a clean, safe, and welcoming environment.
• Act as a liaison between patients and medical staff.
• Handle faxing, scanning, and sorting mail as needed.
• Adhere to HIPAA regulations and practice policies.
• Follow all established protocols and policies.
• Other duties as assigned.

Skills

Organizational multitasking

Verbal written communication

Typing data entry confidentiality

Bilingual English Spanish

Education

High School diploma or GED

Job description

Pike County Family Health Center is seeking a Registration Coordinator I to greet patients, verify information, schedule appointments, and maintain records with HIPAA compliance. This role requires strong multitasking and excellent customer service in a fast-paced clinic environment.

Responsibilities include handling calls, collecting payments, guiding patients to appropriate staff, and ensuring a welcoming, organized front desk experience for patients and visitors.