Patient Access Coordinator — Flexible Front Desk + Growth

careers-ptsolutions; Charlotte (NC); On-site; USD 22,000 - 26,000; Full time

Job summary

PT Solutions Physical Therapy in the Charlotte area seeks a Patient Access Coordinator to greet patients, check in/out, handle payments, and manage documentation. You will support clinic operations, verify information, and coordinate with care teams to ensure a smooth patient experience.

The role emphasizes HIPAA compliance, accurate financial records, and using EMR/scheduling tools. This full-time float position covers Ballantyne, Matthews, Matthews Sports, South Park, Pineville and Monroe

Qualifications

• High School or GED diploma required; diploma submission may be requested.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience with EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients and manage check-in/check-out with accuracy.
• Verify information, schedule follow-ups, and explain financial responsibilities.
• Support clinic operations by handling phones, referrals, and EMR documentation.
• Deliver a positive patient experience and address questions professionally.
• Ensure HIPAA compliance and accurate documentation standards.
• Collaborate with therapists and teams to coordinate care and scheduling.

Skills

Communication

Customer service

Multitasking

Attention to detail

HIPAA awareness

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in the Charlotte area seeks a Patient Access Coordinator to greet patients, check in/out, handle payments, and manage documentation. You will support clinic operations, verify information, and coordinate with care teams to ensure a smooth patient experience.

The role emphasizes HIPAA compliance, accurate financial records, and using EMR/scheduling tools. This full-time float position covers Ballantyne, Matthews, Matthews Sports, South Park, Pineville and Monroe