Patient Access Representative - Urgent Care - PRN

Sanford; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to provide exemplary service at the first point of contact, handling registration, scheduling, and patient financial processes. You will greet patients, verify details, collect payments, and support referrals and pre-authorizations in a fast-paced clinic setting.

The role emphasizes teamwork with nursing staff, accurate chart preparation, and strong communication to ensure a welcoming, compliant patient experience.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience in a medical office setting is preferred.
• Medical terminology helpful; customer service skills are essential.
• Six months of customer service experience is desired.

Responsibilities

• Greet patients, verify demographics, create, scan and route documents, and capture signatures.
• Coordinate appointments with nursing team and providers; obtain referrals and conduct pre-authorizations; arrange interpreter services; check in/out; operate multi-line phone; manage recall and queue issues.

Skills

Customer service

Medical terminology

Phone skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Work Shift: 10 Hours - Rotating Shifts (United States of America)

Scheduled Weekly Hours: 0

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].