Ambulatory Access Coordinator

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Medical, dental, vision coverage

Retirement savings plan

Job summary

UVA Health in Charlottesville is seeking an Access Associate to support ambulatory access operations. You will help patients find appointments, gather accurate demographics and insurance data, and assist with scheduling and registration to ensure smooth clinical workflows.

The role emphasizes precision, empathy, and professional communication, with a base rate of $17.50/hr and a $3,500 sign-on bonus contingent on a 2-year commitment.

Qualifications

• Education: High School Graduate or Equivalent.
• Experience: None.
• Licensure: None.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Education

High School Graduate or Equivalent

Job description

UVA Health in Charlottesville is seeking an Access Associate to support ambulatory access operations. You will help patients find appointments, gather accurate demographics and insurance data, and assist with scheduling and registration to ensure smooth clinical workflows.

The role emphasizes precision, empathy, and professional communication, with a base rate of $17.50/hr and a $3,500 sign-on bonus contingent on a 2-year commitment.