Patient Access Coordinator

David Raines Community Health Centers; Shreveport (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Extended leave days

Continuing education days

Loan repayment options

Job summary

David Raines Community Health Centers is seeking an Intake Specialist to be the first point of contact for new patients, verify documentation, and assess service needs. You will engage with patients to schedule appointments, manage referrals, and assist with transportation.

The role requires 3+ years of patient/customer service experience and proficiency with electronic health records (EHR). Strong communication and privacy compliance are essential in this position.

Qualifications

• High School Diploma or equivalent.
• Proficiency with electronic health records (EHR).
• Strong verbal and written communication skills.
• Ability to handle sensitive situations professionally and compassionately.
• At least three years of patient/customer services experience.
• At least two years of healthcare experience preferred.

Responsibilities

• Answer inbound and outbound calls to schedule appointments, follow-ups, referrals, and transportation.
• Manage calls/texts from the Answering Service and route to appropriate staff.
• Coordinate inquiries with clinic leadership, providers, and staff.
• Ensure PHI and financial data are accurately entered in the system.
• Verify patient insurance and explain sliding fees, Medicaid, SNAP, and other resources.
• Perform PSR duties when coverage is needed.
• Maintain daily report spreadsheets.
• Comply with federal and local laws and DRCHC policies to protect patient privacy.
• Process patient co-payments and deductibles and report receipts timely.
• Perform additional duties as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

EHR software

Job description

David Raines Community Health Centers is seeking an Intake Specialist to be the first point of contact for new patients, verify documentation, and assess service needs. You will engage with patients to schedule appointments, manage referrals, and assist with transportation.

The role requires 3+ years of patient/customer service experience and proficiency with electronic health records (EHR). Strong communication and privacy compliance are essential in this position.