Patient Access & Intake Specialist

BOND COMMUNITY HEALTH CENTER INC.; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Bond Community Health Center, Inc. seeks an Intake Specialist to be the first point of contact for patients, handling intake, registration, demographic and insurance verification, and data entry into the electronic health record.

The role requires professional, courteous service while protecting patient confidentiality under HIPAA and organizational policies. Responsibilities include greeting patients, completing registrations, verifying information, assisting with forms, coordinating with

Qualifications

• High school diploma or GED.
• 1 year of experience in healthcare, medical office, patient registration, customer service, or a related administrative environment preferred.
• Experience working with electronic health records and/or healthcare information systems preferred.
• Basic knowledge of medical terminology preferred.
• Strong verbal communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to communicate effectively with patients from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Greet and assist patients, visitors, and others in a professional, courteous, and welcoming manner.
• Complete patient registration and intake processes accurately and efficiently.
• Obtain and verify patient demographic, contact, insurance, and eligibility information.
• Assist new and established patients with completion of registration, consent, financial, and other required forms.
• Review patient information for completeness and accuracy and update the electronic health record as needed.
• Verify insurance coverage, eligibility, and other required payer information.
• Explain registration, financial, and administrative requirements to patients clearly and respectfully.
• Identify patients who may qualify for programs or sliding-fee assistance and refer accordingly.
• Collect required copayments, fees, or financial obligations per procedures.
• Coordinate with clinical, billing, referrals, and outreach to facilitate timely access to services.
• Respond to patient questions and elevate issues when needed.
• Maintain confidential patient records per HIPAA and organizational policies.
• Ensure documentation is obtained and scanned or filed appropriately.
• Assist with scheduling and appointment-related activities as assigned.

Skills

Verbal communication

Organization

Confidentiality

EHR proficiency

Microsoft Office

Education

High school diploma or GED

Tools

EHR software

Registration systems

Job description

Bond Community Health Center, Inc. seeks an Intake Specialist to be the first point of contact for patients, handling intake, registration, demographic and insurance verification, and data entry into the electronic health record.

The role requires professional, courteous service while protecting patient confidentiality under HIPAA and organizational policies. Responsibilities include greeting patients, completing registrations, verifying information, assisting with forms, coordinating with