Intake Specialist

David Raines Community Health Centers; Shreveport (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Extended leave days

Continuing education days

Loan repayment options

Job summary

David Raines Community Health Centers is seeking an Intake Specialist to be the first point of contact for new patients, verify documentation, and assess service needs. You will engage with patients to schedule appointments, manage referrals, and assist with transportation.

The role requires 3+ years of patient/customer service experience and proficiency with electronic health records (EHR). Strong communication and privacy compliance are essential in this position.

Qualifications

• High School Diploma or equivalent.
• Proficiency with electronic health records (EHR).
• Strong verbal and written communication skills.
• Ability to handle sensitive situations professionally and compassionately.
• At least three years of patient/customer services experience.
• At least two years of healthcare experience preferred.

Responsibilities

• Answer inbound and outbound calls to schedule appointments, follow-ups, referrals, and transportation.
• Manage calls/texts from the Answering Service and route to appropriate staff.
• Coordinate inquiries with clinic leadership, providers, and staff.
• Ensure PHI and financial data are accurately entered in the system.
• Verify patient insurance and explain sliding fees, Medicaid, SNAP, and other resources.
• Perform PSR duties when coverage is needed.
• Maintain daily report spreadsheets.
• Comply with federal and local laws and DRCHC policies to protect patient privacy.
• Process patient co-payments and deductibles and report receipts timely.
• Perform additional duties as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

EHR software

Job description

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

General Description

The Intake Specialist acts as the first point of contact for new patients. They are responsible for obtaining essential information, verify documentation and assess needs too initiate services.. Hours are Monday, Tuesday, Wednesday, Friday 8am - 5pm, and Thursday are 9am - 6pm.

Work Experience Requirements:

(The minimum qualifications can be with any combination of education and/or experience.)

• Receives inbound and outbound calls to/from patients regarding clinical care and services and healthcare related needs to include but not limited to scheduling appointments, follow-ups, referrals, transportation, etc.
• Manage calls/texts received from Answering Service and transfer calls to the appropriate staff regarding clinical care and services.
• Coordinates inquiries from patients, referral sources, payors, and co-workers to provide timely and accurate responses by coordinating and collaborating with clinic leadership, providers, and provider support staff.
• Ensures all confidential personal health information and financial information is entered into a computerized system with a high rate of accuracy.
• Verifies the patient's insurance, explain sliding fees, Medicaid applications, SNAP, and/or other resource options available.
• Perform PSR duties when coverage is needed.
• Maintain Daily Report spreadsheets.
• Comply with all federal and local laws in ensuring safety measures and patient privacy and DRCHC policies and procedures.
• Processing patient co-payment and deductible payments. Ensuring receipts are consistently completed and reported in a timely manner in accordance with DRCHC policy.
• Perform additional duties as needed.

Education/Experience Requirements

• High School Diploma or equivalent.
• Proficiency with electronic health records (EHR)
• Strong verbal and written communication skills.
• Ability to handle sensitive situations professionally and compassionately.
• At least three years of patient/customer services experience.
• At least two years of healthcare experience preferred.

Licensure/Certifications

• A current BLS (American Heart Association)

WHO WE ARE?

DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and seventeen school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

WHAT WE OFFER?

We offer 11 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.