Patient Access Coordinator

Medical University of South Carolina; Camden (NJ); Presencial; USD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

The Medical University of South Carolina is seeking a Patient Access Associate for the Admissions Department to process preadmission and admission demographics and insurance data, enter information in the hospital system, and safeguard data accuracy while coordinating with patients and financial counselors.

This role requires a high school diploma with 1 year of customer service health care or related experience; responsibilities include registration, insurance verification, scheduling support,

Formación

• High school diploma with 1 year experience in customer service, health care or a business related field preferred.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Conocimientos

Customer service

Registration procedures

Insurance verification

Communication

Educación

High school diploma

Herramientas

Hospital information systems

Word processing

Descripción del empleo

The Medical University of South Carolina is seeking a Patient Access Associate for the Admissions Department to process preadmission and admission demographics and insurance data, enter information in the hospital system, and safeguard data accuracy while coordinating with patients and financial counselors.

This role requires a high school diploma with 1 year of customer service health care or related experience; responsibilities include registration, insurance verification, scheduling support,