Patient Access Specialist I

MUSC Health; Columbia (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

MUSC Health is seeking an Employee in the Patient Admissions Department to process preadmission and admission demographic and insurance data. The role involves entering information into the hospital system, assuring data accuracy, and liaising with patients, financial counselors, and patient accounting.

This position supports registration procedures, insurance verification, and coordination of patient flow, with a focus on regulatory compliance and high-quality patient service at MUSC Health.

Qualifications

• High school diploma with 1 year of customer service, healthcare or business-related experience.
• Experience interpreting and applying financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist registration staff with procedures, insurance verification, and customer service best practices.
• Serve as subject matter expert on patient access workflows, policies, and procedures.
• Coordinate patient flow and scheduling to ensure accurate registration and appointment check-ins.
• Handle escalated patient inquiries or complaints and provide solutions to improve satisfaction.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits of registration data and insurance information for accuracy and compliance.

Skills

Registration procedures

Insurance verification

Customer service

Quality assurance

Staff training

Education

High school diploma

Tools

HIS

Word processing

Job description

MUSC Health is seeking an Employee in the Patient Admissions Department to process preadmission and admission demographic and insurance data. The role involves entering information into the hospital system, assuring data accuracy, and liaising with patients, financial counselors, and patient accounting.

This position supports registration procedures, insurance verification, and coordination of patient flow, with a focus on regulatory compliance and high-quality patient service at MUSC Health.