Patient Access Specialist I

MUSC Health; Columbia (SC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

MUSC Health in Columbia, SC is seeking a Patient Access liaison to process preadmission and admission demographic and insurance data, entering information into the hospital system and maintaining data accuracy. The role acts as a liaison between patients, financial counselors and hospital patient accounting to ensure compliance with policies.

Responsibilities include assisting with registration workflows, coordinating patient flow, handling escalations, and supporting training while monitoring

Formación

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.

Responsabilidades

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Conocimientos

Customer service

Communication

Insurance verification

Registration procedures

Educación

High school diploma

Herramientas

Hospital information systems

Word processing

Descripción del empleo

MUSC Health in Columbia, SC is seeking a Patient Access liaison to process preadmission and admission demographic and insurance data, entering information into the hospital system and maintaining data accuracy. The role acts as a liaison between patients, financial counselors and hospital patient accounting to ensure compliance with policies.

Responsibilities include assisting with registration workflows, coordinating patient flow, handling escalations, and supporting training while monitoring