Patient Access Concierge Specialist

PRISM Vision Group; Leesburg (VA); On-site; USD 25,000 - 44,000; Full time

Job summary

PRISM Vision Group’s Retina Group of Washington in Leesburg, VA seeks a Patient Services Representative to join the patient access team. This full-time, non-exempt role supports scheduling, registration, insurance verification, and patient financial counseling to ensure a smooth visit from check-in to follow-up care.

The PSR will handle inbound/outbound calls, online interactions, and in-person support while adhering to HIPAA and privacy standards.

Qualifications

• Excellent verbal and written communication in English.
• Ability to handle sensitive information per HIPAA.
• Strong problem solving and customer service skills.
• Ability to use multiple electronic systems and patient management platforms.

Responsibilities

• Schedule and complete full patient registrations for appointments.
• Complete pre-registration with accurate demographic and insurance data.
• Verify insurance information and benefits.
• Obtain IDs and insurance cards and confirm patient identity.
• Explain payment policies, parking details, and records access.
• Provide upfront financial counseling and establish payment plans.
• Inform patients of financial obligations and collect funds per guidelines.
• Act as liaison between patients, physicians, and staff to smooth care flow.
• Notify relevant parties about appointment times and referrals.
• Assist and train other PSRs and uphold company policies.

Skills

Verbal and written communication (EN)

Customer service mindset

Team collaboration

Adaptability under pressure

Attention to detail

Education

GED or High School Diploma

Tools

Microsoft Office Suite

Job description

PRISM Vision Group’s Retina Group of Washington in Leesburg, VA seeks a Patient Services Representative to join the patient access team. This full-time, non-exempt role supports scheduling, registration, insurance verification, and patient financial counseling to ensure a smooth visit from check-in to follow-up care.

The PSR will handle inbound/outbound calls, online interactions, and in-person support while adhering to HIPAA and privacy standards.