Patient Access & Scheduling Specialist

City of Hope; Leesburg (VA); Presencial; USD 25.000 - 44.000; Jornada completa

Descripción de la vacante

Retina Group of Washington in Leesburg, VA is seeking a Patient Services Representative. The role is full-time, non-exempt, 7:30am-5pm, with travel between offices as needed. You will handle scheduling, pre-registration, insurance verification, and financial counseling to ensure a smooth patient experience.

Ideal candidates have 2+ years in a patient-facing healthcare or customer service role, strong English communication skills, and proficiency with Microsoft Office. HIPAA knowledge is a plus.

Formación

• High School Diploma or GED required.
• 2+ years in patient-facing healthcare or customer service preferred.
• Experience with HIPAA and privacy regulations is expected.

Responsabilidades

• Schedule and complete patient registrations accurately.
• Pre-register and verify demographic, insurance, and contact details.
• Verify insurance, benefits, and referrals.
• Validate patient identity and coverage before services.
• Explain payment policies and arrange upfront financial counseling.
• Collect payments and advise on financial obligations.

Conocimientos

English communications

Bilingual

Critical thinking

Troubleshooting

Customer service

Cash handling

Interpersonal skills

Team player

HIPAA compliance

Computer literacy

Microsoft Office

Educación

High School Diploma or GED

Descripción del empleo

Retina Group of Washington in Leesburg, VA is seeking a Patient Services Representative. The role is full-time, non-exempt, 7:30am-5pm, with travel between offices as needed. You will handle scheduling, pre-registration, insurance verification, and financial counseling to ensure a smooth patient experience.

Ideal candidates have 2+ years in a patient-facing healthcare or customer service role, strong English communication skills, and proficiency with Microsoft Office. HIPAA knowledge is a plus.