Patient Access & Scheduling Specialist

PRISM Vision Group; Baltimore (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

PRISM Vision Group in Baltimore, MD is seeking an onsite Patient Service Representative (PSR) to manage inbound and outbound patient interactions, scheduling, and registration across the Retina Care Center. This non-exempt role supports patient access, eligibility verification, financial counseling, and coordination with physicians and staff, with occasional travel to other locations as needed.

Compensation ranges from $18 to $31.89 per hour, based on experience and location.

Qualifications

• High school diploma required.
• 2+ years in patient-facing healthcare or customer service preferred.
• Fluency in English; bilingual a plus.
• Ability to protect patient privacy and adhere to HIPAA.

Responsibilities

• Register patients for appointments accurately according to policies.
• Complete pre-registration with up-to-date demographics and insurance details.
• Verify insurance, benefits and referrals.
• Validate patient identity and coverage before services.
• Maintain HIPAA compliance in all interactions.
• Facilitate smooth patient flow through the care process.
• Provide appointment and payment policy information to patients.
• Offer upfront financial counseling and payment plans.
• Collect payments according to guidelines.
• Coordinate with physicians and staff as liaison.
• Notify staff of appointment details and referrals.
• Train other PSRs and deliver excellent service.
• Follow company policies.

Skills

Patient communication

Bilingual

Communication skills

HIPAA knowledge

Cash handling

Microsoft Office

Computer systems

Education

High School Diploma

Tools

EMR systems

Job description

PRISM Vision Group in Baltimore, MD is seeking an onsite Patient Service Representative (PSR) to manage inbound and outbound patient interactions, scheduling, and registration across the Retina Care Center. This non-exempt role supports patient access, eligibility verification, financial counseling, and coordination with physicians and staff, with occasional travel to other locations as needed.

Compensation ranges from $18 to $31.89 per hour, based on experience and location.