Patient Access & Care Concierge

City of Hope; Fairfax (VA); On-site; USD 25,000 - 44,000; Full time

Job summary

Retina Group of Washington in Fairfax, VA is seeking a Patient Service Representative for an onsite role. The PSR handles inbound/outbound patient interactions, scheduling, and revenue cycle tasks while supporting HIPAA compliance and patient financial counseling.

The position is non-exempt, requires 2+ years in a patient-facing healthcare or customer service role, and may involve occasional travel to other locations. Compensation ranges hourly based on experience.

Qualifications

• Education: High School Diploma or GED.
• Experience: 2+ years in a patient-facing healthcare or customer service role.

Responsibilities

• Schedule and complete full registration for patients requesting appointments.
• Initiate pre-registration and verify demographic/insurance information.
• Verify insurance and benefits, and validate coverage prior to services.
• Obtain IDs and insurance cards and confirm patient identity.
• Adhere to HIPAA privacy standards.
• Ensure smooth patient flow through the care process.

Skills

Excellent communication

Critical thinking

Problem solving

Customer service

Cash handling

Team player

Bi-lingual a plus

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Multiple electronic systems

Job description

Retina Group of Washington in Fairfax, VA is seeking a Patient Service Representative for an onsite role. The PSR handles inbound/outbound patient interactions, scheduling, and revenue cycle tasks while supporting HIPAA compliance and patient financial counseling.

The position is non-exempt, requires 2+ years in a patient-facing healthcare or customer service role, and may involve occasional travel to other locations. Compensation ranges hourly based on experience.