Patient Access Concierge & Registration

Beth Israel Lahey Health; Brookline (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Brookline, MA is seeking a Registration Clerk to welcome and register patients efficiently, collect accurate insurance information and co-pays, and support a smooth hospital visit. This full-time role emphasizes patient experience and data accuracy across front-desk operations.

The position covers registration, scheduling, pre-registration, and financial clearance tasks, requiring strong communication, confidentiality, and teamwork with clinical departments to ensure

Qualifications

• High school degree or equivalent required.
• Experience in customer service and processing demographic/financial information.
• Ability to work in a fast-paced, multi-task environment and process data accurately.

Responsibilities

• Registers patients presenting for visits and explains the registration process.
• Collects co-pays and insurance information; safeguards cash and receipts.
• Pre-registers and verifies patient information, including eligibility and guarantor setup.
• Schedules, reschedules, and cancels appointments; communicates scheduling needs with clinical departments.
• Maintains confidentiality and secure handling of patient information.

Skills

Customer service

Data entry

Multitasking

Attention to detail

Education

High school degree or equivalent

Job description

Beth Israel Lahey Health in Brookline, MA is seeking a Registration Clerk to welcome and register patients efficiently, collect accurate insurance information and co-pays, and support a smooth hospital visit. This full-time role emphasizes patient experience and data accuracy across front-desk operations.

The position covers registration, scheduling, pre-registration, and financial clearance tasks, requiring strong communication, confidentiality, and teamwork with clinical departments to ensure