Patient Access Concierge - Part-Time, Flexible Hours

Corewell Health; Reed City (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Corewell Health Reed City Hospital is seeking a Part-time Patient Access Associate to greet patients, assist with registrations, and guide them through services. You will use decision trees to schedule appointments, update records in EPIC, and help resolve navigation questions across multiple channels including phone, chat, and email.

The role emphasizes accuracy in demographics and insurance data, adherence to procedures, and collaboration with a wider health system to ensure excellent patient

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Serves as a concierge; Greets and communicates with patients or visitors.
• Answers practice phone calls; schedules patient appointments using a decision tree where applicable.
• Registers patients and checks in; confirms demographics and insurance information.
• Uploads Right Fax documents into EPIC; basic EMR/EHR scanning.
• Documents patient phone calls in the EHR for routing and resolution.
• Participates in safety and risk initiatives; performs other duties as assigned.

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Corewell Health Reed City Hospital is seeking a Part-time Patient Access Associate to greet patients, assist with registrations, and guide them through services. You will use decision trees to schedule appointments, update records in EPIC, and help resolve navigation questions across multiple channels including phone, chat, and email.

The role emphasizes accuracy in demographics and insurance data, adherence to procedures, and collaboration with a wider health system to ensure excellent patient