Part-Time Patient Access Concierge

Spectrum Health; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Comprehensive benefits package

On‑demand pay program powered by PayvI

Discounts directory with deals on the

Job summary

Corewell Health in Grand Rapids is seeking a part-time Patient Access Associate to greet patients, assist with registrations, appointments, and insurance information, and support the front desk operations.

You will document calls in the electronic health record, schedule follow-ups, verify demographics and insurance, and help maintain accurate patient records while participating in safety initiatives.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check‑in, confirms patient demographic and insurance information; assists patients with self‑registration and arrival.
• Performs patient check‑out: schedules follow‑up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health in Grand Rapids is seeking a part-time Patient Access Associate to greet patients, assist with registrations, appointments, and insurance information, and support the front desk operations.

You will document calls in the electronic health record, schedule follow-ups, verify demographics and insurance, and help maintain accurate patient records while participating in safety initiatives.