Part-Time Night Patient Access Concierge

Spectrum Health; Niles (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

On-demand pay

Discounts directory

Retirement plan

Job summary

Corewell Health at Lakeland Hospital Niles in Michigan seeks a Part-time Patient Access Specialist to greet patients, manage registration, schedule appointments, and update demographic and insurance data in our EPIC system. You will handle check-in/out and document interactions with care and accuracy.

The role focuses on guiding patients through access to services, resolving issues, and maintaining privacy and safety. Evening/night shifts and every-other-weekend work are required.

Qualifications

• High School Diploma or equivalent is required.
• Experience in insurance billing, access management, patient financial services, EHR, or related fields is preferred.

Responsibilities

• Greets and communicates with patients or visitors as a concierge.
• Answers practice phone calls, schedules appointments, orders supplies, and processes registrations.
• Identifies and reminds patients of health maintenance gaps.
• Documents patient calls in the EHR for routing and resolution.
• Performs patient registration and check-in, confirms demographic and insurance info.
• Assists patients with self-registration and arrival.
• Performs patient checkout and schedules follow-up appointments.
• Maintains medical records according to standards and uploads documents into EPIC.
• Participates in safety initiatives and completes required competencies.

Education

High School Diploma or equivalent

Job description

Corewell Health at Lakeland Hospital Niles in Michigan seeks a Part-time Patient Access Specialist to greet patients, manage registration, schedule appointments, and update demographic and insurance data in our EPIC system. You will handle check-in/out and document interactions with care and accuracy.

The role focuses on guiding patients through access to services, resolving issues, and maintaining privacy and safety. Evening/night shifts and every-other-weekend work are required.