Patient Access Specialist - Front Desk & Care Coordination

careers-ptsolutions; Lutz (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

Paid time off

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Florida (Lutz) to greet patients, manage check-in/check-out, verify information, and schedule follow-ups. You will handle payments, explain financial responsibilities, and support EMR documentation while upholding HIPAA standards.

The role emphasizes accuracy, exceptional customer service, and teamwork within a growing nationwide physical therapy practice. Full-time schedule with day-shift hours.

Qualifications

• Strong communication and customer service skills.
• Multitask and prioritize effectively in a busy clinic.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payments

MS Office

Empathetic approach

Compliance

Team player

Education

High School or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Florida (Lutz) to greet patients, manage check-in/check-out, verify information, and schedule follow-ups. You will handle payments, explain financial responsibilities, and support EMR documentation while upholding HIPAA standards.

The role emphasizes accuracy, exceptional customer service, and teamwork within a growing nationwide physical therapy practice. Full-time schedule with day-shift hours.