Patient Access Concierge (Bilingual a Plus)

Rural Health Group, Inc.; North Carolina; On-site; USD 32,000 - 46,000; Full time

Job summary

Rural Health Group, Inc. is a non-profit, federally qualified health center located in Jackson, North Carolina. This full-time Patient Service Representative role focuses on handling telephone inquiries about our health services, updating patient demographics in the EMR, and directing callers to nursing staff for triage.

Bilingual English/Spanish is preferred but not required. Candidates should demonstrate strong communication skills, multitasking ability, and professionalism in a fast-paced

Qualifications

• Experience in a call center environment is required.
• Bilingual in English/Spanish preferred, but not required; translators may be tested.

Responsibilities

• Prompts answers, screens, and processes telephone inquiries in a friendly, professional manner.
• Collects, enters and updates patient demographic information into the EMR system.
• Refers patients to the nursing staff for triage and medical advice.
• Schedule appointments per provider guidelines and handle cancellations.
• Maintain confidentiality and comply with HIPAA.

Skills

Call center experience

Verbal communication

Written communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

eClinicalWorks

Job description

Rural Health Group, Inc. is a non-profit, federally qualified health center located in Jackson, North Carolina. This full-time Patient Service Representative role focuses on handling telephone inquiries about our health services, updating patient demographics in the EMR, and directing callers to nursing staff for triage.

Bilingual English/Spanish is preferred but not required. Candidates should demonstrate strong communication skills, multitasking ability, and professionalism in a fast-paced