Patient Services Rep - Call Center (Bilingual a Plus)

Western North Carolina Community Health Services; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

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Job summary

Western North Carolina Community Health Services (WNCCHS) seeks a Patient Services Representative (PSR) - Call Center for on-site work at Minnie Jones Health Center. The role covers phone support, registration, and eligibility checks, with a Monday–Friday schedule from 7:30 am to 6 pm.

The ideal candidate has CNA/MA experience, at least one year in customer-facing work, and Spanish bilingual ability. HS diploma required; healthcare Office experience preferred.

Qualifications

• CNA or MA experience preferred.
• At least 1 year in a customer-facing role.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least 1 year in a medical office setting preferred.
• Bilingual English/Spanish highly desired.

Responsibilities

• Provide phone coverage during business hours.
• Assist patients with call routing, registration, and inquiries.
• Verify eligibility and answer general questions with sensitivity and compassion.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Education

High School diploma

Job description

Western North Carolina Community Health Services (WNCCHS) seeks a Patient Services Representative (PSR) - Call Center for on-site work at Minnie Jones Health Center. The role covers phone support, registration, and eligibility checks, with a Monday–Friday schedule from 7:30 am to 6 pm.

The ideal candidate has CNA/MA experience, at least one year in customer-facing work, and Spanish bilingual ability. HS diploma required; healthcare Office experience preferred.