Bilingual Front Desk & Patient Services Specialist

Mountain Community Health Partnership; Bakersville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employer Paid Health Insurance

Life Insurance; Group and Voluntary

Paid Time Off

Job summary

Mountain Community Health Partnership in North Carolina is seeking a full-time Patient Services Representative to provide courteous front-desk service, register patients, and gather required information. You will answer phones, scan documents, verify insurance, collect payments, and coordinate appointments across MCHP facilities.

The role emphasizes clear communication and friendly support for diverse patients, including Spanish speakers.

Qualifications

• High school diploma or equivalent.
• 1 year of medical office experience, preferred.
• Knowledge of basic phone etiquette.
• Basic computer skills.
• Ability to understand medical terminology.
• Ability to effectively communication with Hispanic speaking patients, preferred.

Responsibilities

• Checking patients in and out.
• Scanning supportive documents.
• Answering the telephone in a pleasant and informative manner.
• Collecting appropriate paperwork and patient information.
• Faxing patient information to outside entities.
• Setting up appointments.
• Verifying insurance coverage and collecting monies due.

Skills

Customer service

Phone etiquette

Medical terminology

Spanish communication

Education

High school diploma or equivalent

Job description

Mountain Community Health Partnership in North Carolina is seeking a full-time Patient Services Representative to provide courteous front-desk service, register patients, and gather required information. You will answer phones, scan documents, verify insurance, collect payments, and coordinate appointments across MCHP facilities.

The role emphasizes clear communication and friendly support for diverse patients, including Spanish speakers.