Patient Access Concierge

Cottage Health; Santa Barbara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cottage Health seeks a Patient Access Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Education: Preferred Associate’s degree or higher; Minimum 1 year of office/customer service experience.

Qualifications

• Minimum 1 year of experience in an office, hospitality, or customer service environment.
• Preferred: healthcare environment experience and knowledge of medical terminology.
• Basic MS Word, Outlook and Excel skills; 35 wpm typing speed.
• Preferred: MS Office suite expertise including PowerPoint and Access.

Responsibilities

• Interact with patients and staff to provide information and resolve account issues.
• Create a positive first impression as the initial point of contact for services.
• Assist with patient accounts and coordinate with clinical staff as needed.
• Support accuracy and efficiency in daily front-desk operations.

Skills

Customer service

Office administration

Typing 35 wpm

Education

Associate's degree

Tools

MS Word

Outlook

Excel

PowerPoint

Access

Job description

Cottage Health seeks a Patient Access Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Education: Preferred Associate’s degree or higher; Minimum 1 year of office/customer service experience.