Patient Access Eligibility Registrar

Cottage Health; Santa Barbara (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Cottage Health seeks a Patient Access Eligibility Registrar in Santa Barbara, CA. The role collaborates with patients, clinical staff, and CH employees to provide information and resolve issues on patient accounts.

They identify patients, collect demographic and financial data, and explain payment options and financial responsibilities. The position requires strong customer service, communication, and data-entry skills, with preference for hospital experience and familiarity with billing

Qualifications

• Minimum: 1 year of patient access, healthcare scheduling, or health insurance experience.
• Preferred: 3+ years in a hospital environment with knowledge of billing/registration systems.

Responsibilities

• Identify patient and collect demographic and financial information.
• Explain services and hospital policies regarding payment and financial responsibilities.
• Advise on benefits, screen for government programs and charity, and obtain required signatures.

Skills

Patient access

Customer service

Communication

Data entry

Education

Associate degree or higher

Tools

MS Word

Outlook

Excel

PowerPoint

Access

Job description

Job Description

Cottage Health seeks a Patient Access Eligibility Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. Major accountabilities include:

• Assists in the proper identification of the patient, collecting patient demographic, and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms as needed. Provides excellent service to all patients, family members, and visitors as they arrive for hospital services.

Job Description

Cottage Health seeks a Patient Access Eligibility Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. Major accountabilities include:

• Assists in the proper identification of the patient, collecting patient demographic, and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms as needed. Provides excellent service to all patients, family members, and visitors as they arrive for hospital services.

Qualifications

QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: College Associate degree or higher.

Certifications, Licenses, Registrations

• Preferred: Certified Enrollment Counselor through Covered California, Hospital Presumptive Eligibility.

Technical Requirements

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: Expert knowledge of MS Office software, including PowerPoint and Access.

Years of Related Work Experience

• Minimum: 1 year of patient access, healthcare scheduling, or health insurance experience.

Preferred: 3 or more years in a hospital environment with extensive knowledge of all billing and/or registration systems, including insurance carriers, contracts, and types of medical coverage.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .