Patient Access Registrar

Cottage Health; Santa Barbara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cottage Health seeks a Patient Access Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Education: Preferred Associate’s degree or higher; Minimum 1 year of office/customer service experience.

Qualifications

• Minimum 1 year of experience in an office, hospitality, or customer service environment.
• Preferred: healthcare environment experience and knowledge of medical terminology.
• Basic MS Word, Outlook and Excel skills; 35 wpm typing speed.
• Preferred: MS Office suite expertise including PowerPoint and Access.

Responsibilities

• Interact with patients and staff to provide information and resolve account issues.
• Create a positive first impression as the initial point of contact for services.
• Assist with patient accounts and coordinate with clinical staff as needed.
• Support accuracy and efficiency in daily front-desk operations.

Skills

Customer service

Office administration

Typing 35 wpm

Education

Associate's degree

Tools

MS Word

Outlook

Excel

PowerPoint

Access

Job description

Job Description

Cottage Health seeks a Patient Access Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: College Associate’s degree or higher.

Technical Requirements

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: Expert knowledge of MS Office software, including PowerPoint and Access.

Years of Related Work Experience

• Minimum: 1 year of experience in an office, hospitality, or customer service environment.
• Preferred: 2 years of related work experience in a healthcare environment, with a working knowledge of medical terminology.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .