Patient Access Concierge

Banner Health; San Tan Valley (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Banner Health in Queen Creek, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients. You will greet patients, verify insurance, collect financial liability, and register patients for services across emergency, inpatient, obstetric and outpatient settings.

This role requires strong customer service, clear communication, and attention to detail while handling multiple systems.

Qualifications

• High school diploma/GED is required.
• Customer service or patient financial services experience preferred.
• Ability to manage multiple tasks with minimal supervision and work in a team environment.

Responsibilities

• Greet patients and verify insurance; register quickly and compassionately.
• Collect patient financial liability and assist with counseling.
• Verify demographics and input into EHR accurately and completely.
• Ensure documentation is accurate, secure, and CMS-compliant.
• Collaborate with clinical teams to improve patient flow and satisfaction.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Associate degree preferred

Job description

Banner Health in Queen Creek, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients. You will greet patients, verify insurance, collect financial liability, and register patients for services across emergency, inpatient, obstetric and outpatient settings.

This role requires strong customer service, clear communication, and attention to detail while handling multiple systems.