Patient Access Concierge

Mount Sinai Morningside; New York (NY); On-site; USD 30,000 - 32,000; Full time

Job summary

Mount Sinai Health System in New York seeks a friendly Greeter at the hospital entrance to welcome patients and visitors and guide them to their destinations.

You will handle check‑in procedures, assist with wayfinding, answer phone calls, and coordinate with security and clinical teams to uphold safety and exceptional guest services. This role supports a professional, courteous environment and contributes to a positive first impression for all who enter.

Qualifications

• High school diploma or equivalent required.
• Six months of healthcare related experience preferred.

Responsibilities

• Greets patients and visitors upon arrival, providing a welcoming first impression.
• Completes the standard check-in procedure for patients and visitors.
• Assists in wayfinding and provides patients and visitors with maps.
• Escort patients and visitors to the necessary areas, as needed.
• Answers telephone promptly and courteously. Transfers to other departments, as needed.
• Maintains communication with unit staff and notifies staff at destination when patients arrive.
• Communicates and upholds visitor policy.
• Ensures safety protocols (e.g. visitor badges, mask policies, if required).
• Provides information and answers questions regarding hospital amenities and guest services.
• Escalates issues to Manager and/or Supervisor.
• Receives and maintains inventory of required supplies for the area.
• Supports maintenance of lobby appearance and individual work areas.
• Participates in environmental management.
• Promotes a customer service environment for the area.
• Coordinates and works closely with security team and medical floors.
• Verifies appointment locations and dates for patients in EPIC. Confirms patients’ location for visitors.
• Performs other duties as assigned.

Job description

Mount Sinai Health System in New York seeks a friendly Greeter at the hospital entrance to welcome patients and visitors and guide them to their destinations.

You will handle check‑in procedures, assist with wayfinding, answer phone calls, and coordinate with security and clinical teams to uphold safety and exceptional guest services. This role supports a professional, courteous environment and contributes to a positive first impression for all who enter.