Hospital Lobby Concierge — Evenings & Weekends

Mount Sinai; New York (NY); On-site; USD 61,386,000 - 69,569,000; Full time

Job summary

Mount Sinai is seeking a friendly Greeter for the Main Lobby area to create a welcoming arrival experience for patients and visitors. You will guide guests to destinations, assist with check-in, and support lobby operations in a dynamic hospital environment.

The role emphasizes customer service, coordination with security, and adherence to visitor policies, with evenings full-time shifts in a fast-paced medical setting. Mount Sinai values inclusion and patient-centered care.

Qualifications

• High school diploma or equivalent required; ability to prepare reports and keep records.
• Six months healthcare experience preferred to understand policies and procedures.

Responsibilities

• Greets patients and visitors upon arrival, providing a welcoming first impression.
• Completes the standard check-in procedure for patients and visitors.
• Assists in wayfinding and provides maps to patients and visitors.
• Escorts patients and visitors to necessary areas as needed.
• Answers telephone promptly and transfers calls to departments.

Skills

Customer service

Guest relations

Education

High school diploma or equivalent

Job description

Mount Sinai is seeking a friendly Greeter for the Main Lobby area to create a welcoming arrival experience for patients and visitors. You will guide guests to destinations, assist with check-in, and support lobby operations in a dynamic hospital environment.

The role emphasizes customer service, coordination with security, and adherence to visitor policies, with evenings full-time shifts in a fast-paced medical setting. Mount Sinai values inclusion and patient-centered care.