Hospital Visitor Concierge

Mount Sinai; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Mount Sinai Health System seeks a Greeter to welcome patients and visitors at the hospital entrance, guiding them according to arrival procedures and policies. You will support front-desk operations, assist with wayfinding, and help maintain a positive first impression for all guests.

The role requires a high school diploma or equivalent, with six months of healthcare-related experience preferred. This position emphasizes customer service and collaboration with security and medical staff.

Qualifications

• High school level of knowledge (graduate or equivalent) required.
• Six months of healthcare related experience preferred.

Responsibilities

• Greets patients and visitors upon arrival at the hospital entrance, providing a welcoming first impression.
• Completes the standard check-in procedure for patients and visitors.
• Assists in wayfinding and provides patients and visitors with maps.
• Escorts patients and visitors to the necessary areas, as needed.
• Answers telephone promptly and courteously; transfers to other departments as needed.
• Maintains communication with unit staff and notifies staff at destination when patients arrive.
• Communicates and upholds visitor policy.
• Ensures safety protocols (e.g. visitor badges, mask policies, if required).
• Provides information about hospital amenities and guest services.
• Escalates issues to Manager and/or Supervisor.
• Receives and maintains inventory of required supplies for the area.
• Supports maintenance of lobby appearance and individual work areas.
• Participates in environmental management.
• Promotes a customer service environment for the area.
• Coordinates and works closely with security team and medical floors.
• Verifies appointment locations and dates for patients in EPIC. Confirms patients’ location for visitors.
• Performs other duties as assigned.

Job description

Mount Sinai Health System seeks a Greeter to welcome patients and visitors at the hospital entrance, guiding them according to arrival procedures and policies. You will support front-desk operations, assist with wayfinding, and help maintain a positive first impression for all guests.

The role requires a high school diploma or equivalent, with six months of healthcare-related experience preferred. This position emphasizes customer service and collaboration with security and medical staff.