Front Desk Security & Visitor Access Coordinator

Mount Sinai Medical Center; Miami Beach (FL); Presencial; USD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Resumo da oferta

Mount Sinai Medical Center in Miami Beach is seeking a patient-focused front desk associate to warmly greet patients, visitors and staff, route inquiries, and support lobby operations with HIPAA-compliant professionalism.

The role emphasizes excellent customer service, clear communication, and the ability to stand for extended periods; a High School Diploma is preferred and one year of healthcare customer service is ideal.

Qualificações

• Minimum of one year in customer service, preferably in healthcare.
• High School Diploma preferred.
• Ability to stand for long periods while assisting guests.

Responsabilidades

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Directs patient concerns to the appropriate managers/directors.
• Maintains patient privacy and HIPAA compliance.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry.
• Enforces visitation policy.
• Monitors lobby and entrance workflow.
• Uses a two-way radio for communications.
• Issues visitor badges and ensures badge compliance.
• Monitors staff and vendor badge access.
• Assists with end-of-shift duties and housekeeping of screening areas.

Conhecimentos

Customer service

Communication

HIPAA compliance

Stamina

Formação académica

High School Diploma

Ferramentas

Two-way radio

Descrição da oferta de emprego

Mount Sinai Medical Center in Miami Beach is seeking a patient-focused front desk associate to warmly greet patients, visitors and staff, route inquiries, and support lobby operations with HIPAA-compliant professionalism.

The role emphasizes excellent customer service, clear communication, and the ability to stand for extended periods; a High School Diploma is preferred and one year of healthcare customer service is ideal.