Patient Access Concierge

Valley Health; Mahwah (NJ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Retirement Plan

Tuition Assistance

Paid Holidays

Wellness Time Off

Job summary

Valley Health seeks a proactive Access Navigator to serve as the primary contact in a busy call center, assisting patients, caregivers, and providers with scheduling and referrals. The role emphasizes empathy, accuracy, and efficient navigation of services to ensure continuity of care.

Ideal candidates have an Associate degree or equivalent healthcare experience, with strong communication and organizational skills to manage complex patient interactions and diverse needs.

Qualifications

• Associates degree required; in lieu, at least 1 year as a BA in a VMG specialty office or 3 years in a Valley scheduling role.
• Healthcare experience and familiarity with medical terminology preferred.
• Strong communication and organizational skills essential for handling high-volume calls.

Responsibilities

• Serve as primary point of contact in a high-volume call center, delivering exceptional patient and caregiver support.
• Assist with scheduling appointments and coordinating referrals.
• Facilitate access to Valley Health services and ensure a seamless patient experience.
• Act as liaison between referring providers, patients, and specialists to support continuity of care.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Phone etiquette

Medical terminology

Detail oriented

Problem solving

Education

Associates degree

BA in VMG specialty office (1 year)

Valley scheduling experience (3 years)

Job description

Valley Health seeks a proactive Access Navigator to serve as the primary contact in a busy call center, assisting patients, caregivers, and providers with scheduling and referrals. The role emphasizes empathy, accuracy, and efficient navigation of services to ensure continuity of care.

Ideal candidates have an Associate degree or equivalent healthcare experience, with strong communication and organizational skills to manage complex patient interactions and diverse needs.