Patient Access Navigator

Valley Health System; Mahwah (NJ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement Plan

Tuition Assistance

Paid Holidays

Paid Time Off

Employee Assistance Program

Wellness benefits

Job summary

Valley Health System is seeking an Access Navigator to serve as the primary contact in a high-volume call center, handling appointment scheduling, referrals, and access to services. You will coordinate with patients, families, and clinicians to ensure a smooth patient experience and continuity of care.

The role requires an associates degree and healthcare experience; strong communication and empathy are essential as you navigate complex patient needs and diverse populations in a fast-paced

Qualifications

• Associates degree required.
• Experience in VMG specialty office or Valley scheduling preferred.
• Health care terminology knowledge beneficial.

Responsibilities

• Serve as main point of contact in a high-volume call center.
• Assist with scheduling appointments and coordinating referrals.
• Facilitate access to Valley Health System services for patients and caregivers.
• Act as liaison between referring providers, patients and specialists to support continuity of care.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Detail oriented

Diversity awareness

Phone etiquette

Office equipment

Education

Associates degree

Tools

Phone system

Job description

Valley Health System is seeking an Access Navigator to serve as the primary contact in a high-volume call center, handling appointment scheduling, referrals, and access to services. You will coordinate with patients, families, and clinicians to ensure a smooth patient experience and continuity of care.

The role requires an associates degree and healthcare experience; strong communication and empathy are essential as you navigate complex patient needs and diverse populations in a fast-paced