Patient Access Concierge

04 Valley Health System; Mahwah (NJ); On-site; USD 33,000 - 41,000; Full time

Job summary

04 Valley Health System is seeking an Access Navigator to be the primary contact in a high-volume call center. You will schedule appointments, coordinate referrals and help patients access services across VMG and The Valley Hospital.

The role requires an Associates degree or equivalent experience in Valley scheduling, with healthcare knowledge and strong communication skills. This position is based at the Mahwah location in New Jersey and offers comprehensive benefits.

Qualifications

• Active listening and effective communication with diverse patients and families.
• Demonstrated empathy, integrity and professionalism in difficult conversations.
• Strong written and spoken communication, grammar and spelling.
• Ability to navigate the healthcare system and collaborate with care teams.

Responsibilities

• Serve as primary contact in a high-volume call center.
• Assist with scheduling appointments and coordinating referrals.
• Facilitate access to services within VMG and The Valley Hospital.
• Act as liaison between referring providers, patients and specialists to support continuity of care.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Phone skills

Education

Associate degree required

Job description

04 Valley Health System is seeking an Access Navigator to be the primary contact in a high-volume call center. You will schedule appointments, coordinate referrals and help patients access services across VMG and The Valley Hospital.

The role requires an Associates degree or equivalent experience in Valley scheduling, with healthcare knowledge and strong communication skills. This position is based at the Mahwah location in New Jersey and offers comprehensive benefits.