Patient Access Concierge

Geisinger; Lewistown (Mifflin County); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger is seeking a front line support associate to greet and register patients, schedule appointments and assist with check-out processes. This role supports the department by handling demographics verification and patient communications in a friendly, efficient manner.

Work is in a typical office setting with emphasis on accuracy, privacy compliance, and timely processing of multi-channel messages related to patient requests, referrals, and payments.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year of related work experience preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Ensure all check-in procedures are completed and monitor patient wait times; provide kiosk support as needed.
• Assign primary, secondary, and tertiary insurance per encounter by interpreting insurance responses.
• Ensure patients receive disclosure and privacy information and obtain necessary signatures.
• Explain financial obligations and collect fees at time of service as appropriate.
• Complete regulatory forms with patients and communicate purpose.
• Schedule follow-up appointments including specialty or ancillary services when possible.
• Process multi-channel messages related to patient and physician requests (appointments, referrals, prescriptions, complaints).
• Notify patients/guarantors of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Post cash following department guidelines and manage accounts in queues to ensure timely resolution.
• Maintain productivity, quality performance expectations and accurate medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Maintain patient recall and reschedule lists.

Education

High School Diploma or GED

Job description

Geisinger is seeking a front line support associate to greet and register patients, schedule appointments and assist with check-out processes. This role supports the department by handling demographics verification and patient communications in a friendly, efficient manner.

Work is in a typical office setting with emphasis on accuracy, privacy compliance, and timely processing of multi-channel messages related to patient requests, referrals, and payments.