Patient Access Specialist: Front Desk & Scheduling Hero

Geisinger Clinic; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement

Pre-tax savings plans (FSA/HSA)

Life insurance and disability coverage

401(k) plan with Geisinger match

Generous PTO

Wellness program

Family support programs

Job summary

Geisinger Clinic is seeking a front-line office assistant to greet and register patients, verify demographics, and support check-out and scheduling. The role includes reviewing insurance information and guiding patients through relevant forms while maintaining privacy and compliance.

Responsibilities cover scheduling, multi-channel communications, and collecting payments as needed. Candidates should have a year of related experience and strong clerical and customer service skills in a hospital

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Strong clerical, communication, and customer service skills with confidentiality.

Responsibilities

• Check in patients and verify demographics accurately.
• Assist with insurance details and billing questions.
• Schedule appointments and manage referrals or follow-ups.
• Maintain medical records and privacy compliance.
• Process multi-channel messages regarding appointments and prescriptions.
• Provide front line office support and ensure timely queue resolution.

Skills

Clerical

Communication

Customer Service

Confidentiality

Office policies

Education

High School Diploma / GED

Job description

Geisinger Clinic is seeking a front-line office assistant to greet and register patients, verify demographics, and support check-out and scheduling. The role includes reviewing insurance information and guiding patients through relevant forms while maintaining privacy and compliance.

Responsibilities cover scheduling, multi-channel communications, and collecting payments as needed. Candidates should have a year of related experience and strong clerical and customer service skills in a hospital