Patient Experience Concierge, Guest Support

bmc; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer phones, and provide information at the Information desks. You will help locate admitted patients in the computer system and issue passes, ensuring courteous and accurate service.

This full-time role, Monday through Friday 10am–6:30pm with rotating holidays, emphasizes confidentiality, teamwork, and adherence to HIPAA while coordinating with hospital departments and security.

Qualifications

• High school education required.
• 1–2 years of relevant experience preferred.

Responsibilities

• Answer telephones and greet patients and visitors professionally.
• Transfer calls to the appropriate person or department and assist with outbound calls as needed.
• Issue visitor passes and escort visitors when required, including ER visitors.
• Maintain patient confidentiality per HIPAA policy and follow hospital procedures.
• Rotate desks and telephone assignments; assist in trainingGuest Support Services.

Skills

Analytical skills

Interpersonal skills

Attention to detail

Data entry

Mobility/ergonomics

Education

High school diploma

1–2 years experience

Job description

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer phones, and provide information at the Information desks. You will help locate admitted patients in the computer system and issue passes, ensuring courteous and accurate service.

This full-time role, Monday through Friday 10am–6:30pm with rotating holidays, emphasizes confidentiality, teamwork, and adherence to HIPAA while coordinating with hospital departments and security.