Patient Access & Clinical Operations Specialist

University of Miami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Medical & dental coverage

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, is seeking a Clinical Business Operations Representative 2 in the Department of Patient Access in Miami, Florida. This role supports prompt problem resolution in pre and post care, performing general administrative duties, managing patient flow, and ensuring courteous, professional service while upholding service standards.

Responsibilities include handling patient data, coordinating with staff, and maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Strong data entry with minimal errors.
• Excellent written and verbal communication.
• Ability to work evenings, nights, and weekends as needed.

Responsibilities

• Answer incoming calls and triage inquiries for the department.
• Obtain and review patient demographic and insurance information.
• Review clinical records for completeness and accuracy.
• Greet visitors and direct them to appropriate staff.
• Maintain confidentiality and adhere to policies; support smooth clinic operations.
• Provide coverage for co-workers as needed.
• Communicate effectively with physicians, managers, and staff.

Skills

Data entry

Effective communication

Data analysis

Independent work

Team collaboration

Flexible schedule

Education

High school diploma

Job description

The University of Miami, Bascom Palmer Eye Institute, is seeking a Clinical Business Operations Representative 2 in the Department of Patient Access in Miami, Florida. This role supports prompt problem resolution in pre and post care, performing general administrative duties, managing patient flow, and ensuring courteous, professional service while upholding service standards.

Responsibilities include handling patient data, coordinating with staff, and maintaining confidentiality.