Clinical Operations Specialist — Patient Access

umiami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Business Operations Representative 2 in the Department of Patient Access in Miami, Florida.

The role handles pre and post care issues, performs administrative and receptionist duties, answers calls, manages patient flow, and safeguards patient information while upholding service standards.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Communication

Evenings/weekends

Data analysis

Independent work

Teamwork

Education

High school diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Business Operations Representative 2 in the Department of Patient Access in Miami, Florida.

The role handles pre and post care issues, performs administrative and receptionist duties, answers calls, manages patient flow, and safeguards patient information while upholding service standards.