Clinical Operations & Patient Access Specialist

University of Miami; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Staff development

Job summary

The University of Miami Bascom Palmer Eye Institute in Miami, FL, is seeking a full-time Clinical Business Operations Representative 2 to support patient access and daily clinic operations. The role handles pre- and post-care issues, performs general admin duties, answers calls, manages patient information, and ensures compliance with service standards.

Ideal candidates have at least 1 year of relevant experience, strong data-entry skills, and excellent communication, with flexibility for

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Ability to enter data with minimal errors and communicate effectively.
• Willingness to work evenings, nights, and weekends as needed.
• Capable of collecting, organizing and analyzing data; work independently or with others.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.

Skills

Data entry accuracy

Effective communication

Evenings/weekends availability

Data collection and analysis

Independent and collaborative

Commitment to University values

Education

High school diploma or equivalent

Job description

The University of Miami Bascom Palmer Eye Institute in Miami, FL, is seeking a full-time Clinical Business Operations Representative 2 to support patient access and daily clinic operations. The role handles pre- and post-care issues, performs general admin duties, answers calls, manages patient information, and ensures compliance with service standards.

Ideal candidates have at least 1 year of relevant experience, strong data-entry skills, and excellent communication, with flexibility for