Clinical Ops & Patient Access Specialist - Evenings/Weekend

University of Miami; Plantation (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami's Bascom Palmer Eye Institute in Plantation, FL, is seeking a full-time Clinical Business Operations Representative 2. The role supports pre- and post-care operations, handles patient data, answers calls, and directs patients with a courteous, professional approach.

Responsibilities include collecting demographics and insurance details, reviewing records for completeness, and coordinating with physicians and staff to maintain efficient clinic flow.

Qualifications

• High school diploma or equivalent.
• No prior experience required.
• Data entry with minimal errors.
• Effective oral and written communication.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Responsibilities

• Assist in managing expectations surrounding pre- and post-patient care.
• Obtain or review patient demographics, insurance and referral information.
• Review clinical records for completeness and authorizations.
• Answer calls, triage inquiries, direct calls, and document messages.
• Greets visitors and directs them to the appropriate staff.
• Collaborate with colleagues to improve workflow and efficiency.
• Provide coverage for coworkers when needed.
• Maintain confidentiality and adhere to policies.

Skills

Data entry

Effective communication

Time flexibility

Independent work

Teamwork

Commitment to values

Education

High school diploma

Job description

The University of Miami's Bascom Palmer Eye Institute in Plantation, FL, is seeking a full-time Clinical Business Operations Representative 2. The role supports pre- and post-care operations, handles patient data, answers calls, and directs patients with a courteous, professional approach.

Responsibilities include collecting demographics and insurance details, reviewing records for completeness, and coordinating with physicians and staff to maintain efficient clinic flow.