Clinical Operations & Patient Care Associate

University of Miami; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami is seeking a Clinical Business Operations Representative 1 in Plantation, FL. This full-time role supports pre- and post-care operations, handles reception tasks, and helps ensure efficient patient flow within Bascom Palmer Eye Institute.

Ideal candidates have a high school diploma, strong data-entry skills, and the ability to work evenings or weekends as needed. The position emphasizes professional, courteous patient service and adherence to university policies.

Qualifications

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Help resolve pre- and post-care issues in daily clinical operations.
• Perform administrative and receptionist duties: answer calls, manage patient flow, obtain records.
• Review clinical records for completeness and authorization.
• Answer multiple phone lines and document messages in the system.
• Greet visitors and direct them to appropriate staff.
• Maintain confidentiality and adhere to university policies.

Skills

Data entry

Communication

Flexibility

Data collection and analysis

Independence / Collaboration

Core values

Education

High school diploma or equivalent

Job description

The University of Miami is seeking a Clinical Business Operations Representative 1 in Plantation, FL. This full-time role supports pre- and post-care operations, handles reception tasks, and helps ensure efficient patient flow within Bascom Palmer Eye Institute.

Ideal candidates have a high school diploma, strong data-entry skills, and the ability to work evenings or weekends as needed. The position emphasizes professional, courteous patient service and adherence to university policies.