Patient Care Operations Coordinator

University of Miami; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami Health System at Bascom Palmer Eye Institute is seeking a full-time Clinical Business Operations Representative 2. The role focuses on efficient pre/post care support, patient flow, and accurate administrative processes to ensure seamless daily operations.

The candidate will handle patient data entry, demographic and insurance reviews, and answer high-volume calls while maintaining confidentiality and professional service. On-site team collaboration is essential for success.

Qualifications

• Data entry with minimal errors.
• Excellent oral and written communication.
• Ability to work evenings, nights and weekends.
• Data collection, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.

Responsibilities

• Answer incoming calls, triage and direct messages for the department.
• Greet visitors and callers, direct them to appropriate staff.
• Review patient demographics, insurance information, and referrals.
• Review clinical records for completeness including authorization and signatures.
• Maintain confidentiality and adhere to policies and procedures.
• Provide coverage for co-workers when needed.
• Communicate with physicians, managers, peers, trainees and staff regularly.

Skills

Data entry

Communication skills

Data analysis

Work flexibility

Teamwork

Education

High school diploma or equivalent

Job description

University of Miami Health System at Bascom Palmer Eye Institute is seeking a full-time Clinical Business Operations Representative 2. The role focuses on efficient pre/post care support, patient flow, and accurate administrative processes to ensure seamless daily operations.

The candidate will handle patient data entry, demographic and insurance reviews, and answer high-volume calls while maintaining confidentiality and professional service. On-site team collaboration is essential for success.