Clinical Operations Coordinator - Patient Care

University of Miami; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, invites applications for a Clinical Business Operations Representative 2 in Plantation, FL. This full-time role handles pre and post care coordination, patient reception, and daily clerical operations in a fast-paced clinical setting.

You will gather patient demographics, review records for completeness, answer calls, greet visitors, and support staff while maintaining confidentiality and adherence to policy standards.

Qualifications

• Education: High school diploma or equivalent.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.

Responsibilities

• Assist the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.

Skills

Data entry

Communication

Flexibility

Teamwork

Education

High school diploma

Job description

The University of Miami, Bascom Palmer Eye Institute, invites applications for a Clinical Business Operations Representative 2 in Plantation, FL. This full-time role handles pre and post care coordination, patient reception, and daily clerical operations in a fast-paced clinical setting.

You will gather patient demographics, review records for completeness, answer calls, greet visitors, and support staff while maintaining confidentiality and adherence to policy standards.