Patient Access Center Leader - Operations & Training

Houston Methodist; Houston (TX); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

Houston Methodist is seeking a Patient Access Center Coordinator to manage daily operations, ensure professional patient interactions, and support scheduling, registration, and eligibility verification across locations.

You will mentor staff, review performance metrics, drive process improvements, and collaborate with management to sustain efficient, patient‑centered service delivery.

Competenze

• High School diploma or equivalent required.
• Five years of healthcare/call center experience.
• Clinical knowledge preferred.

Mansioni

• Coordinates daily department operations and ensures staff communicate professionally with patients.
• Supports onboarding and training of new agents and collaborates with Training team.
• Provides coaching, mentors staff, and suggests initiatives to improve department scores.
• Discusses performance metrics and recommendations for improvement with management.

Conoscenze

Healthcare call center experience

Clinical knowledge

English language proficiency

Customer service skills

Communication skills

Multitasking

Microsoft Office

EMR familiarity

Leadership

Formazione

High School diploma or equivalent

Associate’s degree preferred

Strumenti

Windows

Excel

Word

PowerPoint

Descrizione del lavoro

Houston Methodist is seeking a Patient Access Center Coordinator to manage daily operations, ensure professional patient interactions, and support scheduling, registration, and eligibility verification across locations.

You will mentor staff, review performance metrics, drive process improvements, and collaborate with management to sustain efficient, patient‑centered service delivery.