Lead Patient Access Services - On-Call Team Leader

Houston Methodist; Baytown (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Houston Methodist Baytown Hospital is seeking a Lead Patient Access Services to oversee daily operations, including registration, scheduling, and insurance verification. The role leads staff, conducts QA audits, and mentors the team while serving as a primary liaison among management, physicians, insurers, and patients.

Strong communication, leadership, and problem-solving skills are essential to ensure smooth patient flow and exceptional service in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Four years of experience in patient access or related roles.
• Strong communication and interpersonal skills; customer-service oriented.

Responsibilities

• Provide admin support and oversee daily department operations.
• Train and mentor staff; participate in staff development.
• Coordinate staff schedules and assignments.
• Conduct quality assurance audits and report findings.
• Prepare regular data reports on department performance.
• Serve as liaison between management, physicians, insurers, and patients.

Skills

Customer service

Communication

Leadership

Quality audits

Data reporting

Staff mentorship

Problem solving

Computer literacy

Education

High School Diploma

Some college

Tools

Hospital information systems

Office software

Job description

Houston Methodist Baytown Hospital is seeking a Lead Patient Access Services to oversee daily operations, including registration, scheduling, and insurance verification. The role leads staff, conducts QA audits, and mentors the team while serving as a primary liaison among management, physicians, insurers, and patients.

Strong communication, leadership, and problem-solving skills are essential to ensure smooth patient flow and exceptional service in a fast-paced hospital environment.