Patient Access Conversion Specialist

Dulyhealthandcare; Joliet (IL); On-site; USD 22,509 - 33,751; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit at no cost

Employer provided life and disability

Tuition Reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Job summary

Duly Health and Care in Joliet, IL is seeking a Patient Access Conversion Specialist to support patients at the front desk and through scheduling. This on-site role ensures a welcoming check-in, accurate data capture, and efficient appointment management within a physician-led network.

Responsibilities include answering calls, verifying patient information, and preparing charts for daily appointments while maintaining EPIC EHR records.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience preferred.
• Customer focus and integrity are essential.
• Ability to verify patient information and document in the EPIC system.

Responsibilities

• Check in and greet patients; schedule appointments.
• Answer high call volumes and assist patients by phone.
• Verify patient information and document in EPIC.
• Prepare charts and review daily appointment reports.
• Pre-screen patients according to protocol; monitor schedules daily.

Skills

Customer service

Reception/Check-in

EPIC EHR

Education

High school diploma or GED

Tools

EPIC EHR

Job description

## Patient Access Conversion SpecialistApplylocations: Joliet, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: JR118456At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **JOB DESCRIPTION**Patient Access Conversion Specialist – Hours: Monday through Friday between 8a - 5pmOnsite at Local medical Office- JolietResponsibilities:* Check-in/Greeting Patients/ Patient Scheduling* Acknowledges and welcomes patients and visitors.* Sets the tone for a positive experience* Check in and schedules appointments, following sleep scheduling protocol* Answers heavy call volumes to fulfill patient needs over the phone* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day."* Daily monitoring of patient scheduling reports* Exam Preparation* Review the Daily Appointment Report and prepare charts as appropriate.Qualifications:* **High school diploma or GED*** **Three years of patient/client-facing experience*** **Customer Focus:** Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* **Integrity/Ethics**: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* **Personal Job Competence:** Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$16.34 - $24.50**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.