Patient Access & Care Experience Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Job summary

Penn Medicine in Philadelphia is seeking a Patient Services Associate to support front-desk operations in the Patient Access ED Spruce team.

You will welcome patients, collect information, schedule and coordinate appointments, process payments and referrals, and help ensure smooth patient flow while maintaining HIPAA compliance.

This role requires a high school diploma and 2+ years in medical offices or 4 years in customer service; associates degree preferred and opportunities for growth.

Qualifications

• HS Diploma or GED required.
• 2+ years medical office experience or 4 years in customer service.
• Associate's degree preferred.

Responsibilities

• Assist in patient arrivals and departures; manage front-end processes.
• Schedule appointments and manage insurance/billing information.
• Handle patient calls, inquiries, and EMR updates.

Skills

Communication

Customer service

Multitasking

EMR/EHR

Education

HS Diploma

Medical office experience

Associate degree preferred

Tools

EMR system

Job description

Penn Medicine in Philadelphia is seeking a Patient Services Associate to support front-desk operations in the Patient Access ED Spruce team.

You will welcome patients, collect information, schedule and coordinate appointments, process payments and referrals, and help ensure smooth patient flow while maintaining HIPAA compliance.

This role requires a high school diploma and 2+ years in medical offices or 4 years in customer service; associates degree preferred and opportunities for growth.